KRTEL is a streetwear label built around dry humour, awkward energy and wearable little social glitches. 

Mood Mask // 01 is the first KRTEL drop concept. Each design uses the mask as a character: part face, part warning label, part “please do not perceive me today”.

No. The Mood Mask is an original KRTEL visual system. It is not based on platform emojis, app icons or copyrighted characters.

Most KRTEL pieces are made to order. That means your item is produced after you buy it, instead of sitting in a warehouse collecting existential dust.

Order processing starts after checkout is completed. Production and delivery times can vary depending on the item, destination and busy periods. You will receive updates by email when available.

Contact us as quickly as possible. If production has not started yet, we may be able to help. Once an item is already being made, changes or cancellations may not be possible.

Check the size information on each product page before ordering. Compare the measurements with a tee or hoodie you already own and like. Guessing your size is a bold lifestyle choice, but measuring is better.

Fit depends on the specific product blank. Some pieces may feel relaxed, regular or slightly oversized depending on the item. Always check the product description and size chart before buying.

Because made-to-order items are produced specifically for each order, size mistakes may not qualify for a return. Please check the size chart carefully before checkout.

Available shipping destinations are shown at checkout. If your address is accepted at checkout, shipping options and rates will be displayed before payment.

Shipping costs are calculated at checkout based on destination, item type and delivery method. You will see the final shipping price before placing your order.

If tracking is available for your delivery method, it will be sent by email once the order ships.

Depending on your country, customs duties, import VAT or local fees may apply. These charges are set by your local authorities and may be collected separately from the order total.

Please check the Refund Policy for the full terms. Made-to-order items may have different return rules than standard stocked products, especially for size changes or buyer’s remorse.

Contact us as soon as possible with your order number and clear photos of the issue. If something is damaged, misprinted or incorrect, we will review it and help with the next step.

If tracking shows a problem or your package has not arrived after the expected delivery window, contact us with your order details so we can look into it.

Wash inside out on a cold or gentle cycle. Avoid bleach. Do not iron directly over printed artwork. Air drying is the safest option if you want the print to stay sharp for longer.

Print longevity depends on care, washing frequency and fabric type. Treat it like something you actually like: cold wash, inside out, no direct ironing on artwork.

Yes. Checkout is handled through Shopify’s secure checkout system. Payment options available to you will appear at checkout.

Use the Contact page or email contact@krtel.co.uk. Include your order number if your message is about an existing order.